EST, Monday to Friday, except public holidays. Please check the communication from your employer about the Virgin Pulse program to identify the criteria and process if spouse/partner is eligible to also join the program. You can also email Virgin Pulse at There is also an on-platform chat feature with representatives available 2 a.m. Some sponsors allow their employees to invite a spouse/partner to also participate in the Virgin Pulse program. If you are having any issues with registration, have reward inquiries, are locked out of your account, connection/troubleshooting issues, you can contact Virgin Pulse at 88. These points turn into rewards that can be spent on gift cards or wellness items.
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